A guaranteed number of attended appointments in 90 days, or you get money back for each one we miss.

What we guarantee

A written number of attended, qualified appointments in 90 days.

The number is set in your proposal before any work starts. It is specific to your business.

What counts as qualified

An appointment is qualified when the person meets the criteria written into your proposal. The criteria depend on your type of business.

For a senior living community, a qualified tour means:

• The inquiry comes from an adult child or the spouse of the person who would move in.
• The care need matches your license.
• The family has acknowledged your starting rate.

For other kinds of business, the criteria are agreed with you and written down the same way.

What counts as attended

An appointment is attended when it was booked, confirmed, and the person came.

An appointment that was booked but not attended does not count toward the guaranteed number.

What you provide

The guarantee depends on four things from you.

• You fund your own ad spend, paid directly to Meta.
• You respond to escalated leads within 15 minutes during business hours.
• You approve creative within 3 business days.
• You keep appointment slots open on your calendar.

If we miss the number

For each guaranteed appointment we do not deliver in the 90 days, you get money back.

The refund amount per missed appointment is agreed in your proposal.

This is a refund for each appointment we miss. It is not a full refund on request.

What is not guaranteed

We guarantee appointments, and only appointments. We do not guarantee:

• Revenue or sales.
• Move-ins, signed clients or accepted treatment.
• Any other result after the appointment.

Your written agreement

This page describes how the guarantee works. Your proposal states the exact number of appointments, the definition of qualified for your business, and the refund amount per missed appointment.

If this page and your signed proposal differ, the proposal applies.